Policy

Your appointments are very important to us. We understand that your time is valuable and sometimes adjustments to your appointment are necessary. If you need to cancel an appointment, we respectfully request that you give us at least 48 hours notice. Cancellations made with less than 24 hours’ notice will result in the forfeiture of 100% of the deposit, and any eligible refund is subject to a $5 processing fee.

* A $50 deposit is required at least 24 hours prior to the service date.

* A $50 deposit is required to schedule an appointment, this deposit will be applied to any service provided to you.

* If you are more than 15 minutes late for your appointment, we cannot guarantee that service will be provided as this may affect your next scheduled appointment. If we are unable to accommodate you due to your late arrival, you will be charged the same cancellation fee. However, we will do our best to reschedule your appointment or find another time that works for you.

* The hairstyle is included in the price of all color or treatments.

* We recommend a consultation before your first appointment for most services.

* No returns will be accepted on any of the products or items unless it is damaged or does not work, said claim must be made within 5 days of purchase.

* If the final result does not reasonably match what was discussed, please contact the studio within 5 days of your original appointment to request an adjustment. Redo services must be scheduled with the original stylist unless otherwise approved by management.

* If you do not buy the products from us, the service is not guaranteed.

* We accept card, cash, and bank transfer. We do not accept personal checks. Queens Hair Studio provides services for women only.

Thank you for your patronage and we are committed to providing you with the highest level of beauty services.