Frequently Asked Questions

Answers to the most common questions about our services, booking, deposits, and policies at Queens Hair Studio in Mission Valley, San Diego.

About Queens Hair Studio

What is Queens Hair Studio?

Queens Hair Studio is a full-service hair salon in Mission Valley, San Diego, founded by Lorena Calvillo, specializing in color, balayage, cuts, and smoothing/conditioning treatments like Keratin, Hair Botox, and Nanoplasty.

Where is Queens Hair Studio located?

Inside Phenix Salon Suites, 1640 Camino Del Rio N, Suite 206 (internal Suite 153), San Diego, CA 92108 — in Westfield Mission Valley Mall.

What are your business hours?

Monday–Friday, 9:00 AM–7:00 PM. Saturday, 9:00 AM–4:00 PM. Closed Sunday.

Who is Lorena Calvillo?

Founder and lead stylist of Queens Hair Studio. Lorena has been in the beauty industry since 2000, graduated as a stylist in 2010, and founded Queens Hair Studio in 2014.

How long has Queens Hair Studio been in business?

Since 2014. The team brings over 25 years of combined experience.

What makes Queens Hair Studio different?

Personalized consultations for every service, ongoing stylist training (three or more advanced courses per year), and premium products like Salerm Cosmetics, Davines, Oligo, and Olaplex.

What hair care brands do you use?

Salerm Cosmetics, Davines, Oligo, and Olaplex, plus organic and ammonia-free treatment lines.

Is Queens Hair Studio open on Saturdays?

Yes — Saturday hours are 9:00 AM to 4:00 PM. Closed Sundays.

Does Queens Hair Studio serve men?

No — Queens Hair Studio provides hair services for women only.

Is there parking available?

Yes — ample parking is available in the same plaza as the salon.

Is the salon easy to find inside Phenix Salon Suites?

Yes — Queens Hair Studio is at Suite 206 (internal Suite 153) inside Phenix Salon Suites, within Westfield Mission Valley Mall.

Can I walk in without an appointment?

Walk-ins are welcome if Lorena is available and at the salon at that moment. Booking an appointment in advance is recommended to guarantee availability.

What hair services does Queens Hair Studio offer?

Color services (retouch, all-over color, highlights/lowlights, balayage, color correction, vegan/ammonia-free color), organic treatments (Hair Botox, Nanoplastia, Keratin/Brazilian Protein, Bioplastia), cuts and styling (women’s haircut, pixie, bob, fringe trim, blowouts), reparative treatments (scalp detox, Olaplex bond builder, deep conditioning, damage repair), and perms.

What’s the difference between Hair Botox, Keratin, and Nanoplasty?

Hair Botox is intensive conditioning with no actual straightening effect (and no botulinum toxin — it’s a marketing name). Keratin reduces frizz and adds shine while keeping natural movement. Nanoplasty gives the strongest smoothing/straightening effect. Lorena helps you choose the right one after evaluating your hair.

How much do services cost?

Prices start at: haircuts $35–$95, color services $75–$400+, Hair Botox $150+, Keratin/Nanoplastia/Bioplastia $300+, reparative treatments $55–$200+, and perms $200+. Final prices are only confirmed in person.

Are the prices on the website final?

No — all prices given online, over the phone, or through any other form of communication are estimates only. Final pricing is determined in person based on hair length, density, and condition.

Do you offer vegan or ammonia-free color?

Yes — Vegan/Ammonia-Free Color Touch Up ($115+) and Vegan/Ammonia-Free All-Over Color ($200+) are both available.

What is Balayage and do you offer it?

Yes — both Partial Balayage ($350+) and Full Balayage ($400+) are offered. Balayage is a hand-painted highlighting technique that creates natural, dimensional color.

Do you offer short haircuts like pixie or bob?

Yes — Pixie Cut and Bob Cut are both $95.

Can I get a smoothing treatment if my hair is color-treated?

Possibly — it requires an in-person evaluation first, since timing and product choice change for chemically processed hair.

Will Keratin or Nanoplasty make my hair completely straight?

Not necessarily — results depend on your natural texture, the formula used, and your desired finish. Many clients keep some natural movement or waves.

What happens if my hair regrowth is more than 2 inches?

It’s no longer classified as a touch-up service — it becomes a full color service with different pricing.

Do you treat damaged or over-processed hair?

Yes — Treatment for Damage Control ($200+), Scalp Detox, Olaplex Bond Builder, and Deep Conditioning are all available reparative options.

How do I book an appointment?

Through the online booking widget on the site: choose one or more services, select your hair type if needed, pick a date, stylist and time, enter your contact info, and confirm.

Can I book more than one service at once?

Yes — you can add multiple services to your booking. The total price, duration, and deposit are calculated together.

How do I choose a stylist?

You can select a specific stylist or choose “Any available stylist” during booking.

What happens after I submit a booking request?

You’ll receive a confirmation email, and the salon will follow up with payment instructions to confirm your deposit and lock in your appointment.

How far in advance can I book?

As far ahead as you like — even up to a year in advance — as long as Lorena is actively taking appointments during that period.

Can I reschedule my appointment online?

Yes, through your client dashboard if you’ve created an account — currently limited to one reschedule per appointment.

Can I cancel or reschedule by text or email?

No — per policy, appointment changes can only be made by phone.

Is a deposit required to book?

Yes — a $50 deposit is required for most services and is applied toward your final total.

Is the deposit refundable?

Only if you cancel at least 24 hours in advance (we ask for 48 hours’ notice as a courtesy). A $5 processing fee applies to any eligible refund, so you’d receive $45 back of a $50 deposit.

What happens if I cancel late or don’t show up?

Canceling with less than 24 hours’ notice, or not showing up, forfeits 100% of the deposit. A new deposit is required to book again.

What if I’m running late to my appointment?

Arriving more than 15 minutes late may mean your service is shortened, or your appointment is canceled and your deposit becomes non-refundable.

What payment methods do you accept?

Card, cash, and bank transfer are all accepted at the salon.

Do you accept personal checks?

No.

Do I need an account to book?

No — you can book as a guest. Creating a free account lets you manage appointments, view saved color formulas, and reschedule more easily.

What can I do from my client dashboard?

View your appointment history, saved color formulas, and manage or reschedule upcoming appointments.

How do I create an account?

Visit queenshsl.com/register and provide your first name, last name, email, phone, and a password (minimum 8 characters).

What if I’m not happy with my results?

Contact the studio within 5 days of your original appointment to request an adjustment. Redo services must be scheduled with your original stylist unless management approves otherwise.

Do you offer returns on products?

No returns are accepted on products or items unless damaged or defective; claims must be made within 5 days of purchase.

How can I contact Queens Hair Studio?

Phone or WhatsApp: (619) 822-0046. Email: info@queenshsl.com. You can also reach us via Facebook Messenger — all linked directly on the site.